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Data PrivacyVersion D-27-06-2019
Only the German version shall apply in the case of a dispute.
1.1 We are pleased that you have visited our website and thank you for your interest. Below, we inform you about the handling of your personal data when using our website. Personal data are all data with which you can be personally identified.
1.2 The party responsible for data processing on this website in accordance with the General Data Protection Regulation (GDPR) is
Tel.: +49 (89) 747315-40
Fax: +49 (89) 747315-0
The person responsible for the processing of personal data is the natural or legal person who, alone or in concert with others, decides on the purposes and means of processing personal data.
1.3 This website uses an SSL or TLS encryption for security reasons and for the protection of the transfer of personal data and other confidential contents (such as orders or inquiries sent to the responsible party). You can recognise an encrypted connection by the string "https://" and the lock icon in your browser line.
In the case of merely informative use of our website, i.e. if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following data that is technically necessary for us to display the website:
• Our visited website
• Date and time of access
• Volume of data sent in bytes
• Source/reference from which you came to the website
• Browser used
• Operating system used
• IP address used (if necessary: in anonymous form)
Processing is done in accordance with Art. 6 Para. 1 lit. f of the GDPR based on our legitimate interest in improving the stability and functionality of our website. Data are not shared or used for other purposes. We nonetheless reserve the right to retrospectively check the server log files should concrete evidence point to unlawful use.
In order to make the visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies used by us are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your device and allow us or our affiliates (third-party cookies) to recognise your browser on your next visit (persistent cookies). If cookies are set, they collect and process specific user information such as the browser used and location data as well as IP address values, to an individual extent. Persistent cookies are automatically deleted after a specified period of time, which may differ depending on the cookie.
Some of the cookies are used to simplify the ordering process by storing settings (such as remembering the contents of a virtual shopping cart for a later visit to the website). If personal data are also processed by individual cookies implemented by us, the processing is carried out in accordance with Art. 6 Para. 1 lit. b of the GDPR, either for the execution of the contract or in accordance with Art. 6 Para. 1 lit. f of the GDPR to safeguard our legitimate interests in the best possible functionality of the website and the customer-friendly and effective design of the website visit.
We may work with advertising partners to help us make our website more interesting for you. For this purpose, cookies from partner websites (third-party cookies) are in this case stored on your hard disk when you visit our website. When we work together with the aforementioned advertising partners, you will be informed individually and separately about the use of such cookies and the scope of the information collected in the following paragraphs.
Please note that you can set your browser so that you are informed about the setting of cookies and can individually decide to accept cookies or to reject cookies in specific cases or in general. Each browser differs in the way it manages cookie settings. This is described in the Help menu of each browser, which explains how to change your cookie settings. These can be found for the respective browser under the following links or by copying the respective link into your browser.
Internet Explorer: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies
Please note that if you do not accept cookies, the functionality of our website may be limited.
When contacting us (for example via contact form or email), personal data are collected. The data that are collected in the case of a contact form can be seen in the respective contact form. These data are stored and used solely for the purpose of answering your query or for establishing contact and the associated technical administration. The legal basis for the processing of the data is our legitimate interest in answering your query in accordance with Art. 6 Para. 1 lit. f of the GDPR. If your contact is aimed at concluding a contract, then an additional legal basis for the processing of this information is Art. 6 Para. 1 lit. b of the GDPR. Your data will be deleted after final processing of your request, which is the case when it can be inferred from the circumstances that the matter in question is conclusively clarified and provided that no statutory storage requirements are in conflict.
In accordance with Art. 6 Para. 1 lit. b of the GDPR, personal data will continue to be collected and processed when you provide them to us for the execution of a contract or when opening a customer account. The data that are collected can be seen in the respective contact forms. Your customer account can be deleted at any time, which can be done by sending a message to the aforementioned address of the party responsible or to DSGVO[at]asiamed.com. We store and use the data you have provided for the execution of the contract. After completion of the contract or deletion of your customer account, your data will be locked taking into account tax and commercial law-related retention periods and deleted after expiration of these periods, unless you have expressly consented to further use of your data or a legally permitted further use of your data has been reserved by us, about which we will inform you accordingly below.
As part of the comment function on this website, information on the time the comment was written and the commenter name chosen by you will be saved and published on this website in addition to your comment. Your IP address will also be logged and saved. This storage of the IP address is done for security reasons and in the event that the person concerned violates the rights of third parties or posts unlawful content by submitting a comment.
We require your email address in order to contact you if a third party objects to your published content as unlawful. Legal bases for the storage of your data are Art. 6 Para. 1 lit. b and f of the GDPR. We reserve the right to delete comments if they are objected to by third parties as unlawful.
7.1 Information about the newsletter
With the following information, we inform you about the content of our newsletter, as well as registration, shipping and statistical evaluation procedures and your right of objection. By subscribing to our newsletter, you agree to the receipt of the newsletter and the procedures described.
We send newsletters, emails and other electronic notifications with advertising information (hereinafter "newsletters") only with the consent of the recipient or legal permission. If you subscribe to our email newsletter, we will send you regular information about our offers.
We use the so-called "double opt-out" procedure for sending the newsletter. This means that we will only send you an email newsletter if you have explicitly confirmed to us that you agree to the sending of the newsletter. We will then send you a confirmation email asking you to confirm that you wish to receive newsletters in the future by clicking on a link. By activating the confirmation link, you give us your consent to the use of your personal data in accordance with Art. 6 Para. 1 lit. a of the GDPR.
Subscriptions to the newsletter will be logged in order to prove the subscription process according to legal requirements. This includes the storage of the subscription and confirmation time, as well as the IP address entered by the Internet Service-Provider (ISP).
The newsletter is sent by CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede, Germany.
The email addresses of our newsletter recipients, as well as their other data described in these notes, are stored on the servers of CleverReach in Europe. CleverReach uses this information to send and evaluate the newsletter on our behalf. Furthermore, CleverReach may, according to its own information, use these data to optimise or improve its own services, such as for the technical optimisation of the distribution and presentation of newsletters or for economic purposes to determine from which countries the recipients come. CleverReach, however, does not use the data of our newsletter recipients to personally contact these recipients or to pass on the data to third parties.
To subscribe to the newsletter, you merely have to enter your email address. Further information can be given optionally. This information is used for the personalisation and content adaptation of the newsletter.
The newsletters contain a so-called "web beacon", i.e. a pixel-sized file that is retrieved from the CleverReach server when the newsletter is opened. As part of this retrieval, technical information, such as information about the browser and your system, your IP address, and the time of the retrieval, are collected. This information is collected for technical improvement of the service based on technical data or target groups and their reading behaviour based on their retrieval locations or access times. The statistical surveys also include the determination as to whether or not the newsletters are opened, when they are opened, and which links are clicked.
You can unsubscribe from the receipt of our newsletter at any time, i.e. revoke your consent. This will simultaneously revoke your consent to the distribution of the newsletter via CleverReach and the statistical analyses. Separate cancellation of the distribution via CleverReach or the statistical analysis is not possible. A link to unsubscribe from the newsletter can be found at the end of every newsletter.
7.2 Sending of commercial emails to existing customers
If you have provided us with your email address when purchasing goods or services, we reserve the right to send you regular offers by email for similar goods or services, such as those already purchased, from our range. For this, we do not have to obtain separate consent from you in accordance with Sec. 7 Para. 3 of the UWG. Data processing takes place in this respect solely on the basis of our legitimate interest in personalised direct mail in accordance with Art. 6 Para. 1 lit. f of the GDPR.
7.3 Advertising by post
Based on our legitimate interest in personalised direct mail, we reserve the right to store your first and last name, mailing address and, as far as we have received this additional information from you as part of the contractual relationship, your title, academic degree and your professional, industry or business name in accordance with Art. 6 Para. 1 lit. f of the GDPR, and to send interesting offers and information about our products by post.
You can object to the storage and use of your data for this purpose at any time by sending a message to the party responsible.
To process your order, we work together with the following service providers who support us wholly or partially in the execution of closed contracts. Certain personal data will be transmitted to these service providers in accordance with the following information.
The personal data collected by us will be passed on to the shipping company commissioned with delivery within the scope of the contract, insofar as this is necessary for the delivery of the goods. We will share your payment details with the commissioned bank as part of the processing of payments, insofar as this is necessary for the processing of payments. If payment service providers are used, we will inform you explicitly of this below. The legal basis for the transfer of information is Art. 6 Para. 1 lit. b of the GDPR.
8.1 Transmission of personal data to shipping service providers
As a shipping service provider or transport service provider, the following companies are considered:
Deutsche Post AG, Charles-de-Gaulle-Straße 20, 53113 Bonn (DHL)
DHL Express Germany GmbH, Heinrich-Brüning-Str. 5, 53113 Bonn (DHL Express)
United Parcel Service Deutschland Inc. & Co. OHG, Görlitzer Straße 1, 41460 Neuss (UPS)
If the goods are delivered by one of the named transport service providers, we will share your telephone number and email address in accordance with Art. 6 Para. 1 lit. a of the GDPR prior to the delivery of the goods for the purpose of coordinating a delivery date or delivery notice with DHL, if you have given your explicit consent for this in the ordering process. Otherwise, for the purpose of the delivery in accordance with Art. 6 Para. 1 lit. b of the GDPR, we only share the name of the recipient and the shipping address with DHL. Information is only shared to the extent that this is necessary for the delivery of goods. In this case, prior agreement of the delivery date with the transport service provider or the delivery notice is not possible.
Consent can be withdrawn at any time with effect for the future against the party responsible named above or against the transport service provider.
8.2 Use of payment service providers
Payment information will be sent to the appropriate payment service provider depending on the selected payment method. The responsibility for the payment information is borne by the payment service provider.
For payment via PayPal, credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "instalment payment" via PayPal, we will share your payment information in the context of the payment process to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"). The sharing of information takes place in accordance with Art. 6 Para. 1 lit. b of the GDPR and only insofar as this is necessary for the payment process.
You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may continue to be entitled to process your personal data if this is necessary for the contractual processing of payments.
8.3 Sharing of personal data for the assessment of creditworthiness
In the context of this contractual relationship, we share personal data collected on the application, execution and termination of this business relationship, as well as data on non-contractual behaviour or fraudulent conduct, with CRIF Bürgel GmbH, Radlkoferstraße 2, 81373 Munich. The legal bases of this sharing of data are Article 6 (1) (b) and Article 6 (1) (f) of the General Data Protection Regulation (GDPR). Sharing based on Article 6 (1) (f) of the GDPR may only be done to the extent necessary to safeguard the legitimate interests of our company or third parties and should not outweigh the interests or fundamental rights and freedoms of the person concerned requiring the protection of personal data. The exchange of information with CRIFBÜRGEL also serves to fulfil legal obligations to carry out creditworthiness checks of customers (Sec. 505a and 506 of the German Civil Code).
CRIFBÜRGEL processes the information obtained and also uses it for the purposes of profiling (scoring) in order to provide its contractors in the European Economic Area, Switzerland and, where applicable, other third countries (insofar as a decision on the suitability of these has been made by the European Commission) with information on, among other things, the assessment of creditworthiness of natural persons. Further information on the activities of CRIFBÜRGEL can be found in the CRIFBÜRGEL Information Sheet or viewed online at https://www.crifbuergel.de/de/datenschutz.
8.4 Sharing of personal data with the email delivery service provider
When subscribing to the newsletter, your personal information will be sent to the email delivery service provider CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede, Germany. All further information about the newsletter can be found in this data protection regulation under Item 7.1.
We use your email address as a one-time reminder to submit an evaluation of your order for the review system we use, provided that you give us your explicit consent during or after your order in accordance with Art. 6 Para. 1 lit. a of the GDPR. No shipment is made through a customer review system.
You can revoke your consent at any time by sending a message to the party responsible for data processing.
Use of YouTube videos
This website uses the YouTube embedding feature to display and play videos from the provider "YouTube", which belongs to Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").
Regardless of any playback of the embedded video, every time you visit this website, a connection will be established with the Google Network "DoubleClick", which may trigger further data processing outside of our influence.
Google LLC based in the US is certified for the US-European Data Protection Convention "Privacy Shield", which ensures compliance with the level of data protection in the EU.
Use of Google AdWords Conversion Tracking
This website uses the Google AdWords online advertising program and conversion tracking as part of Google AdWords from Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use the service of Google Adwords to draw attention to our attractive offers with the help of advertising media (so-called "Google Adwords") on external websites. In relation to the data gathered by the advertising campaigns, we can determine how successful the individual advertising measures are. We are interested in showing you advertisements that are of interest to you, to make our website more interesting for you, and to achieve a fair calculation of advertising costs.
The conversion tracking cookie is set when a user clicks on an AdWords advertisement served by Google. Cookies are small text files that are stored on your computer system. These cookies usually lose their validity after 30 days and are not used for personal identification. If the user visits certain pages on this website and the cookie has not yet expired, Google and we may recognise that the user has clicked on the advertisement and has been redirected to this page. Each Google AdWords customer receives a different cookie. Cookies therefore cannot be tracked through the websites of AdWords advertisers. The information gathered using the conversion cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their advertisement and were redirected to a conversion tracking tag page. However, they do not receive any information that personally identifies users. If you do not want to participate in tracking, you can block the use of this by disabling the Google Conversion Tracking cookie in your Internet browser under User Preferences. You will then not be included in the conversion tracking statistics. We use Google Adwords based on our legitimate interest in targeted advertising in accordance with Art. 6 Para. 1 lit. f of the GDPR.
Google LLC based in the US is certified for the US-European Data Protection Convention "Privacy Shield", which ensures compliance with the level of data protection in the EU.
You can permanently disable cookies for advertising preferences by preventing these through configuring your browser software accordingly or by downloading and installing the browser plug-in available at the following link: https://support.google.com/ads/answer/7395996.
12.1 Google AdWords Remarketing
Our website uses the features of Google AdWords Remarketing to advertise this website in Google's search results, as well as on third party websites. The provider is Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).
For this purpose, Google sets a cookie in the browser of your device, which automatically enables interest-based advertising using a pseudonymous cookie ID and based on the websites you visit.
The processing is based on our legitimate interest in the optimal marketing of our website in accordance with Art. 6 Para. 1 lit. f of the GDPR. Any further data processing will only take place if you have agreed with Google that your Internet and App browsing history from Google can be linked to your Google account and information from your Google account can be used to personalise advertisements that you see on the Web. In this case, if you are logged in to Google while visiting the pages of our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. To do this, Google will temporarily combine your personal information with Google Analytics data to create target groups.
You can permanently disable cookies for advertising preferences by preventing these through configuring your browser software accordingly or by downloading and installing the browser plug-in available at the following link: https://support.google.com/ads/answer/7395996 and https://www.google.com/settings/ads/onweb/.
Failure to accept cookies may limit the functionality of our website. Google LLC based in the US is certified for the US-European Data Protection Convention "Privacy Shield", which ensures compliance with the level of data protection in the EU.
12.2 Bing Ads (Microsoft Corporation)
This website uses the "Bing Ads" conversion tracking technology from Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). Microsoft Bing Ads sets a cookie on your computer if you have accessed our website via a Microsoft Bing advertisement.
Cookies are small text files that are stored on your computer system. These cookies lose their validity after 180 days and are not used for personal identification. If the user visits certain pages on this website and the cookie has not yet expired, Microsoft and we can see that the user clicked on the advertisement and was redirected to this page (conversion page).
If personal data are processed in this context, this is done in accordance with Art. 6 Para. 1 lit. f of the GDPR because of our legitimate interest in effective marketing. The information gathered using the conversion cookie is used to generate conversion statistics, i.e. to track how many users reach a conversion page after clicking on an advertisement. This tells us the total number of users who clicked on our advertisement and were redirected to a conversion tracking tag page. However, we do not receive any information that personally identifies users.
Microsoft Corporation based in the US is certified for the US-European Data Protection Convention "Privacy Shield", which ensures compliance with the level of data protection in the EU.
If you do not want to participate in tracking, you can opt out by easily disabling the Bing Ads Conversion Tracking cookie in your Internet browser under User Preferences. You will then not be included in the conversion tracking statistics.
Google Universal Analytics
This website uses Google Universal Analytics, a web analytics service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses so-called "cookies", which are text files that are stored on your computer and that allow an analysis of your use of the website. The information generated by the cookie about your use of this website (including the shortened IP address) is usually transmitted to a Google server in the USA and stored there.
This website uses the Google Analytics demographics reports, which use Google's interest-based advertising data and third-party visitor data (such as age, gender, and interests). These data cannot be traced back to a particular person and can be disabled at any time through the advertising settings.
This website uses Google Analytics exclusively with the extension "_anonymizeIp ()", which ensures anonymisation of the IP address by shortening it and excludes a direct personal reference. With the extension, Google will shorten your IP address beforehand within member states of the European Union or in other countries party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. In these exceptional cases, this processing is carried out in accordance with Art. 6 Para. 1 lit. f of the GDPR based on our legitimate interest in the statistical analysis of user behaviour for optimisation and marketing purposes.
Google will use this information on our behalf to evaluate your use of the website, to compile reports on website activity, and to provide us with other services related to website and Internet use. The IP address provided by your browser as part of Google Analytics will not be combined with other Google data.
You can prevent the storage of cookies with a corresponding configuration of your browser software; however, we nonetheless point out that in this case you may not be able to fully use all the functions of this website. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address), as well as the processing of these data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
As an alternative to the browser plug-in or within browsers on mobile devices, please click on the following link to set an opt-out cookie, which will prevent Google Analytics from recording data within this website in the future (this opt-out cookie only works in this browser and only for this domain: disable Google Analytics. If you delete your cookies in this browser, you must click on the Disconnect Google Analytics link again.
This link is usually available on each of our websites at the bottom right. Google LLC based in the US is certified for the US-European Data Protection Convention "Privacy Shield", which ensures compliance with the level of data protection in the EU.
On part of our website we use Google Maps (API) from Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Maps is a web service for displaying interactive (land) maps to visually represent geographic information. By using this service you will be shown our location, which will facilitate any physical visit to us.
When you visit any of the subpages in which the Google Maps map is incorporated, information about your use of our website (such as your IP address) is transmitted to Google's servers in the United States and stored there. This is done regardless of whether Google provides a user account that you are logged in to, or if there is no user account. When you are logged in to Google, your data will be assigned directly to your account. If you do not wish to be associated with your Google profile, you must log out before activating the button. Google stores your data (even for users not logged in) as usage profiles and evaluates them. Such an evaluation is carried out particularly in accordance with Art. 6 Para. 1 lit. f of the GDPR based on Google's legitimate interests in displaying personalised advertising, market research and/or customising its website. You have a right to object to the creation of these user profiles, whereby you must contact Google to exercise this right.
Google LLC based in the US is certified for the US-European Data Protection Convention "Privacy Shield", which ensures compliance with the level of data protection in the EU.
Google's terms of service can be viewed at https://policies.google.com/terms?hl=en&gl=de, and the additional terms of service for Google Maps can be found at https://www.google.com/intl/en-gb/help/terms_maps/
15.1 Rights of persons affected (right to access and intervention)
The applicable data protection law grants you comprehensive data protection rights (right to access and intervention) against the party responsible for the processing of your personal data, of which we will inform you below.
• Right of access in accordance with Art. 15 of the GDPR. You have a particular right to access information about the personal data processed by us, the purposes of processing, the categories of processed personal data, the recipients or categories of recipients to whom your data was or are being disclosed, the planned storage period or the criteria for determining the duration of storage, the existence of a right of correction, deletion, limitation of processing, objection to processing, complaint to a supervisory authority, the origin of your data if these were not collected by us, the existence of automated decision making including profiling and if applicable, meaningful information on the logic involved and the scope and effect of such processing, as well as your right to information, which guarantees exist in accordance with Art. 46 of the GDPR in the case of forwarding your data to third countries.
• Right to correction in accordance with Art. 16 of the GDPR: You have a right to immediate correction of incorrect data concerning you and/or completion of your incomplete data stored by us;
• Right to deletion in accordance with Art. 17 of the GDPR: You have the right to demand the deletion of your personal data if the requirements of Art. 17 Para. 1 of the GDPR are met. However, this right does not apply, in particular, when the processing of data is necessary for exercising the right to freedom of expression and information, for fulfilling a legal obligation, for reasons of public interest, or for the assertion, pursuit or defence of legal claims;
• Right to restriction of processing in accordance with Art. 18 of the GDPR: You have the right to demand that processing of your personal data be restricted so long as the accuracy of your data disputed by you is checked if you refuse the deletion of your data due to improper processing and instead demand that processing of your data be restricted when you require your data to assert, pursue or defend legal claims after we no longer require these data for attaining a purpose, or if you have filed an objection based on your particular situation, so long as it has not yet been determined that our legitimate reasons prevail;
• Right to information in accordance with Art. 19 of the GDPR: If you have asserted your right to correction, deletion or restriction of the processing of your data to the party responsible for this, he or she is obliged to notify all recipients to whom your personal data were disclosed of this correction, deletion or restricted processing of your data, unless this proves to be impossible or involves disproportionate effort. You have the right to be informed about these recipients.
• Right to data portability in accordance with Art. 20 of the GDPR: You have the right to receive any personal data you have provided to us in a structured, standard and machine-readable format, or to request that your data be disclosed to another responsible party, so far as this is technically feasible;
• Right to revocation of consent in accordance with Art. 7 Para. 3 of the GDPR: You have the right to withdraw your consent to the processing of your data at any time with future effect. In the case of consent withdrawal, we will delete the data concerned immediately, provided that further processing cannot be based on a legal basis for non-consensual processing. The revocation of consent does not affect the lawfulness of the processing done on the basis of the consent up until the point of revocation;
• Right of appeal in accordance with Art. 77 of the GDPR: If you believe that the processing of your personal data violates the provisions of the GDPR, you have the right to complain to a supervisory authority, in particular in the Member State of your place of residence, employment or place of the alleged infringement, notwithstanding any other administrative or legal proceedings.
15.2 Right of objection
If we process your personal data as part of balancing interests based on our overriding legitimate interest, you have the right at any time, for reasons that arise from your particular situation, to file an objection against this processing with effect for the future.
If you exercise your right of objection, we will stop the processing of the data concerned. However, we reserve the right to further processing if we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, fundamental rights and fundamental freedoms, or if the processing serves the assertion, pursuit or defence of legal claims.
If your personal data are processed by us in order to operate direct advertising, you have the right to object at any time to the processing of your personal data for the purpose of such advertising. You can exercise your right to objection as described above.
If you exercise your right of objection, we will stop the processing of the data concerned for direct marketing purposes.
The duration of the storage of personal data is based on the respective legal retention period (such as tax and commercial law-related retention periods). Upon expiry of the period, the corresponding data are routinely deleted, provided they are no longer required for contract fulfilment or contract initiation and/or no legitimate interest in further storage remains on our part.
Right of withdrawal
Clients are entitled to a right of revocation.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving reasons.
The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.
In order to exercise your right of withdrawal, please inform us (asia-med GmbH, asia-med GmbH
Schützenstraße 22, 98527 Suhl, Germany Tel.: +49 (89) 747315-0, Fax: +49 (89) 747315-40, e-mail: [email protected] by means a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model cancellation form, which is not mandatory.
Important: To correctly assign the cancellation of your order, we need your customer number and/or invoice or delivery number of the affected shipment.
In order to comply with the cancellation period, it is sufficient that you send us notice that you are exercising your right of withdrawal before the cancellation period has expired.
Consequences of withdrawal
If you cancel this contract, we will reimburse you immediately and no later than fourteen days from the date on which we received notice of your withdrawal from this contract for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). For the refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.
- You must return or hand over the goods to us immediately and in any case within fourteen days of the day on which you notify us of the cancellation of this contract at the latest. This period will be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.
- You bear the immediate costs of returning the goods.
- You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene reasons, if such goods were unsealed after delivery.
1) Please avoid damage and contamination of the goods. Please return the goods in their original packaging with all accessories and packaging components to our logistics centre:
If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please ensure that you have sufficient franking. Please do not send goods back to us without paid postage, as non-prepaid parcels are charged with up to 15 EUR, for example by Deutsche Post in Germany.
Important: Insufficiently franked or non-franked shipments will be deducted from the refund of the cancelled order.
3) Please note that the aforementioned paragraphs 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
If you wish to cancel the contract, please fill out this form and return it.
The form is also available as PDF on our website: Cancellation Form (English)
Fax: +49 (89) 747315-40
E-Mail: [email protected]
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*)
(Please indicate the customer number and/or the invoice or delivery number of the affected shipment)
Ordered on (*) ____________ / received on (*) __________________
Name(s) of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only for paper communication)
(*) Delete as appropriate